Outsourcing and legal services for e-shop operators in the EU
OUTSOURCING SERVICES FOR E-SHOP OPERATORSIf you run a web shop in your country and you consider expanding further to the Czech, Hungarian, Cypriot, Romanian or Slovak market, it´s unnecessary to hire employees in order to provide customer support or to handle the orders and the expedition of goods to the final customers. You can use our services in this area directly in Hungary or Slovakia. We can provide for the entire operation of your online shop as well as provide customer support. If necessary we can also provide logistics - processing received orders from the web shop, packaging, the expedition of goods. Our services can be used as a whole or particular services can be provided individually. We will ensure the entire operation of your eshop along with the entry to new, perspective markets.Administrative services:Processing of customer´s orders, issuing invoices, delivery lists and credit notes. Administrative and financial procesing of returned goods. Graphic design of leaflets, brochures and catalogues, print. Management of your webshop, updates. Management of your webpage and updates. Management of business documents, letters and other correspondence, translations and many other services according to the agreement.Warehouse logistics:operation of the warehouse, processing the orders received from the web shop, subsequent packaging and expedition of the goods to the purchasers (postal service, courier or personal collection). If you own a company which is registered in Hungary, Czechia, Cyprus, Romania or Slovakia we can issue invoices for the purchasers if necessary in accordance with regulations. The invoices can be attached to the delivered goods together with promotional material.Our warehouses comply with all the standards regarding the foods and food supplements. The warehouses are located within secured areas, heated up to 22 degrees, equipped with video surveillance. If needed we can supply you with cardboard boxes directly from the producer. The warehouses are located in the following cities: Sturovo (Slovakia), Larnaca (Cyprus), Esztergom (Hungary), Prague (Czech Republic) and Arad (Romania).Customer support:answering e-mails, chats and phone calls, administration or forwarding the customer´s communication to the supplier (including translation services), dealing with complaints according to the supplier´s instructions. Within the realm of this service, we provide a customer helpline with multilingual speaking operators. Scanning of documents: business documents, outgoing letters and received correspondence, translation and forwarding of e-mails.Prices os the service:Taking the complexity and variability of our customers´ requirements into consideration, services are always priced individually. The scheme of eshops using our outsourcing services: LEGAL AND ADVISORY SERVICES FOR E-SHOP OPERATORSIn case you are interested in operating a webshop in Slovakia, Hungary, Romania, Czechia or Cyprus we provide juridical and other services according to which a webshop should be operated in line with the legislative of the country. Our lawyers prepare the general commercial terms as well as the conditions of shipping and claims. Along these terms, all of the required documents will be prepared in line with the European and local laws of protection of personal data, as well as the conformity of the personal data in the IT system. The webshop will be registered at the authorities as well as an waste-management directive will be prepared for the client.________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Reference: comprehensive management and operation of the Slovak webshop of the renowned Swiss company BIOCOM INTERNATIONAL (EUROPE) AG. from 2013 onwards.
Advisory servicesIn areas related with the operation of e-shops. Business, economic, legal and tax advice
Privacy protectionPrivacy system. Implementation into the IT (CRM) system. Document preparation
Legal servicesPerformance of: General terms and conditions. All statutory forms.Waste management and disposal
Administrative servicesProcessing of received ordersIssuing invoices and pack listsProcessing of returned goodsGraphic design and printSending leaflets and brochures
Customer supportAlways in the language of the countryPhone customer supportEmail, chat and social networksManagement of complaints
Warehouse logisticsStoring and handling of your goodsStock and inventory recordsPackaging of goods for customersDelivery of goods for customersHandling of returned goods
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