Services for e-shops

Outsourcing and legal services for e-shop operators in the EU

OUTSOURCING SERVICES FOR E-SHOP OPERATORS If   you   run   a   web   shop   in      your   country   and   you   consider   expanding   further   to   the   Czech,   Hungarian,   Cypriot,   Romanian   or   Slovak   market,   it´s   unnecessary   to   hire   employees in   order   to   provide   customer   support   or   to   handle      the   orders   and   the   expedition   of   goods   to   the   final   customers.   You   can      use   our   services   in   this   area   directly   in   Hungary   or Slovakia.   We   can   provide   for   the   entire   operation   of   your   online   shop   as   well   as   provide   customer   support.      If   necessary   we   can   also   provide   logistics   -   processing   received orders from the web shop, packaging, the expedition of goods.  Our services can be used as a whole or particular services can be provided individually. We will ensure the entire operation of your eshop along with the entry to new, perspective markets. Administrative   services:    Processing   of   customer´s   orders,   issuing   invoices,   delivery   lists   and   credit   notes.   Administrative   and   financial   procesing   of   returned   goods. Graphic   design   of   leaflets,   brochures   and   catalogues,   print.   Management   of   your   webshop,   updates.   Management   of   your   webpage   and   updates.   Management   of business documents, letters and other correspondence, translations and many other services according to the agreement. Warehouse   logistics:   operation   of   the   warehouse,   processing   the   orders   received   from   the   web   shop,   subsequent   packaging   and   expedition   of   the   goods   to   the   purchasers (postal   service,   courier   or   personal   collection).      If   you   own   a   company   which   is   registered   in   Hungary,      Czechia,   Cyprus,   Romania   or   Slovakia   we   can   issue   invoices   for   the purchasers if necessary in accordance with regulations. The invoices can be attached to the delivered goods together with promotional material. Our   warehouses   comply   with   all   the   standards   regarding   the   foods   and   food   supplements.   The   warehouses   are   located   within   secured   areas,   heated   up   to   22   degrees, equipped   with   video   surveillance.   If   needed   we   can   supply   you   with   cardboard   boxes   directly   from   the   producer.   The   warehouses   are   located   in   the   following   cities: Sturovo (Slovakia), Larnaca (Cyprus), Esztergom (Hungary), Prague (Czech Republic) and Arad (Romania). Customer   support:   answering   e-mails,   chats   and   phone   calls,   administration   or   forwarding   the   customer´s   communication   to   the   supplier   (including      translation   services), dealing   with   complaints   according   to   the   supplier´s   instructions.      Within   the   realm   of   this   service,   we   provide   a   customer   helpline   with   multilingual   speaking   operators. Scanning of  documents: business documents, outgoing letters and received correspondence, translation and forwarding of e-mails. Prices os the service:   Taking the complexity and variability of our customers´ requirements into consideration, services are always priced individually.  The scheme of eshops using our outsourcing services:  LEGAL AND ADVISORY SERVICES FOR E-SHOP OPERATORS In   case   you   are   interested   in   operating   a   webshop   in   Slovakia,   Hungary,   Romania,   Czechia   or   Cyprus   we   provide   juridical   and   other   services   according   to   which   a   webshop should   be   operated   in   line   with   the   legislative   of   the   country.   Our   lawyers   prepare   the   general   commercial   terms   as   well   as   the   conditions   of   shipping   and   claims.      Along these   terms,   all   of   the   required   documents   will   be   prepared   in   line   with   the   European   and   local   laws   of   protection   of   personal   data,   as   well   as   the   conformity   of   the   personal data in the IT system. The webshop will be registered at the authorities as well as an waste-management directive will be prepared for the client. ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Reference: comprehensive management and operation of the Slovak webshop of the renowned Swiss company BIOCOM INTERNATIONAL (EUROPE) AG. from 2013 onwards.  
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Advisory services In areas related with the operation of e-shops. Business, economic, legal and tax advice
Privacy protection Privacy system. Implementation into the IT (CRM) system. Document preparation
Legal services Performance of: General terms and conditions. All statutory forms. Waste management and disposal
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Administrative services Processing of received orders Issuing invoices and pack lists Processing of returned goods Graphic design and print Sending leaflets and brochures
Customer support Always in the language of the country Phone customer support Email, chat and social networks Management of complaints
Warehouse logistics Storing and handling of your goods Stock and inventory records Packaging of goods for customers Delivery of goods for customers Handling of returned goods
OFFER AND INFORMATION REQUEST   Contact us by e-mail or using our on-line form  € RELATED PDF DOCUMENT   Transfer pricing and transfer documentation in Slovakia RELATED ARTICLE   New general data protection regulation in the EU - GDPR  A RELATED ARTICLE   The authenticity of electronic invoice in Slovak Republic  A
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